kzogger
March 6, 2024
When we tried to check in, the employee said that our reservation had been canceled, even though my friend had reserved the rooms and paid for them previously, then confirmed them the night before we arrived. Another employee came over and said that we should have read the fine print before booking the hotel, and that her credit card had been declined. Three of us (out of four) went to the seating area and looked for other hotels. When they saw that we were looking for other places, they said they still had rooms and gave us a cheaper rate than we had originally booked. Strange. The hotel itself was okay. Small gym, nice fire pit, a small bar, and free breakfast buffet with 3 hot items each day, cereal, bread, etc. Coffee bar, but the coffee frequently ran out and it took a long time for them to refill the urns. As we were checking out, we heard another group checking in, being told that their credit card was declined and their reservation had been canceled (seems to be a common occurrence at this hotel). They were having the same ridiculous conversation we had previously had with the clerks.